The terms and conditions below apply to all coaching and mentoring, training, outplacement service and / or resume writing services provided by CVJedi (CVJ) (ABN 28 704 188 754) to any individual or organisation (“the client”) and constitute the contract for the service to be provided by CVJ, for the client. The term ‘coaching’ as here used covers career coaching and business coaching for clients and where applicable includes mentoring or supervision services provided for clients, coaches or others. The term ‘resume writing’ as here used covers resumes, cover letters, CVs, Selection Criteria Response documents and LinkedIn Profiles for clients.
Coaching, mentoring, guiding on career matters or matters of job search is not psychological counselling or any type of therapy, and should not be construed as such.
The date of purchase of any service provided by CVJ shall be deemed to be the date that the payment for the service is received by CVJ and the service must be commenced within 60 days from the date of purchase. Failure to commence the service within 60 days from the date of purchase without prior agreement with CVJ to another timeframe will result in the non-refundable cancellation of the service.
Where any client is unhappy with any of the terms and conditions they can contact CVJ to discuss any concerns and see if they can be resolved before the first coaching session or any other service. Participation by the client in the first communication after the date of purchase for any service constitutes acceptance of these terms and conditions.
CVJedi will seek to enable the client to set and achieve goals that will help to bring about desired outcomes for the client. The client has sole responsibility for any decisions they may make, during or following the provision of services by CVJ. CVJedi accepts no liability for the client’s actions.
CVJedi accepts no liability for any loss incurred by the client, whether financial or otherwise, during or following the provision of services to the client by CVJ for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in the quality of life or to achieve their desired outcomes or goals.
The client agrees to deliver on timeframes agreed with CVJ during the provision of services and appointment commitments. Failure to deliver on agreed timeframes or meeting commitments without reasonable notice will result is non-refundable cancellation of the services by CVJ.
CVJ will discuss with the client their purchased service(s) and advise of the required collaboration deliveries and timeframes, including meeting sessions and other appointments.
The client has the right to talk openly and candidly with CVJ, and the client is encouraged to discuss any concerns they have with CVJ in any area of the provision of the service(s) purchased. CVJ welcomes openness and honesty.
Feedback about the service is welcomed and can be given during a coaching session or by writing to the coach representing CVJ.
CVJ is continually striving to ensure the standard of service it provides to its clients remains outstanding.
Personal information or business information supplied to CVJ by the client will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law.
All documentation and information relating to the client will be held according to the Data Protection laws of NSW/Australia, except as permitted by the client in writing or as required by law.
You are solely responsible for any information submitted by you to the Website. You are responsible for ensuring that all information supplied by you is true, accurate, up-to-date and not misleading or likely to mislead or deceive and that it is not discriminatory, obscene, offensive, defamatory or otherwise illegal, unlawful or in breach of any applicable legislation, regulations, guidelines or codes of practice or the copyright, trademark or other intellectual property rights of any person in any jurisdiction.
CVJ will use information supplied by you to aid the coaching and service provision process and associated recruitment and administrative functions as well as to facilitate the purchase of service packages made through this website.
The coaching schedule will be arranged between CVJ and the client and can be booked up to one (1) month in advance. CVJ will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements and the service purchased.
If the client fails to adhere to agreed appointments without reasonable notice or explanation, then CVJ reserves the right to cancel the service without notice and without refund.
Timeframes and schedules may be altered and adjusted throughout the coaching or resume writing journey by mutual agreement, in accordance with the terms set out in this agreement.
The number of coaching session are set by the Package purchased or will be agreed at the start of the provision of the service between CVJ and the client and confirmed by CVJ by email or other written correspondence. Where no specific number of sessions is agreed, sessions will be provided on a session by session basis. Additional sessions to those set by the Package or agreed can be booked thereafter.
The length of each session is usually 1 hour but will vary based on the service offered by CVJ to the client.
Coaching will take place between the client and their coach face-to-face (venue by mutual agreement), via Skype, Google
CVJ may assign the client tasks or exercises to complete between coaching or resume service sessions. Not completing these tasks may slow the client’s progress in achieving desired business or personal outcomes.
If a client fails to submit required and agreed content, CVJ will send up to 3 reminders. If the client fails to provide the required and agreed content after the reminders within the timeframe stipulated, the service will be cancelled and is non-refundable.
Where possible, clients are requested to submit any information or content requested by CVJ at least 24 hours before the coaching or resume writing service session when they are to be discussed. CVJ will provide feedback on completed assignments or content during coaching sessions.
The client may contact CVJ by phone or email between sessions to share a success or request clarification on a coaching or resume service writing issue. Reasonable support between sessions is seen by CVJ as a necessary part of the coaching or resume writing process. CVJ will always advise a client in advance if the nature of a client’s contact or request is likely to incur an additional charge, and no such charges will be imposed without the client’s agreement.
CVJ Services and Service Packages are Pre Paid, unless otherwise agreed.
In return for the fees payable by the client (or by a third party on their behalf), CVJ agrees to provide the service as described and in accordance with the terms and conditions set out herein.
Fees can be paid by EFT Bank to Bank transfer or online using the PayPal payments system or money transfer online platforms. Where receipts are requested by the client, they will be sent by email unless otherwise requested
Fees are payable in advance of the provision of services unless otherwise agreed. Where payment has not been received by CVJ in advance CVJ is not obliged to provide the service.
If the client needs to rearrange a coaching session, appointments or delivery of agreed content for the purchased service, they are to provide at least 24 hours’ notice. No replacement or rearranged session will be given to clients unless 24 hours’ notice has been given.
No refunds will be given if the client fails to respond to CVJ communication within 15 days of the communication being sent. In exceptional circumstances CVJ may need to rearrange a coaching session or writing service. In these circumstances, CVJ will use reasonable endeavours to provide a mutually satisfactory alternative appointment or service with the client.
In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, CVJ can decide to terminate the service to the client early or refuse or be unable to provide further coaching or resume writing service sessions to the client. In such a circumstance the client will be given reasonable notice of termination by CVJ where practicable and will be refunded any advance payments made for coaching sessions and services not yet provided.
There may be occasions when CVJ may recommend to the client that they seek an alternative service more suited to their current needs. In this event, CVJ will fully discuss the reasons for the recommendation with the client. It is the client’s sole responsibility to decide whether to follow the recommendation and CVJ does not accept any liability for the outcome of any decisions the client chooses to make.
This following document sets forth the Terms & Condidtions (“T&Cs”) for RU Holdings Pty Ltd ( ACN167 248 197) (“trading as CVJedi”), www.TheJobSearchCoach.net. TheJobSearchCoach and www.cvjedi.com is committed to providing you with the best possible customer service experience. www.cvjedi.com is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
In this Policy, unless inconsistent with the context:
Personal Information means attributed to that term in the Privacy Act (Cth) 1988 (“Privacy Act”).
TheJobSearchCoach means RU Holdings Pty Ltd. ( ACN167 248 197) (trading as TheJobSearchCoach and also as CVJedi)
User means a user who logs on to the Website and are referred to generically in this Statement as “users” or “you” or “user” or “visitor”. User includes but is not limited to an Applicant, Employer and Referrer as defined in TheJobSearchCoach and CVJedi serviceTerms and Conditions of Use.
Website means www.cvjedi.com.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. There are many aspects of the Website which can be viewed without providing personal information, however, for access to current and future CVJEDI services or customer support or other features you are required to submit personally identifiable information. This may include but is not limited to a unique username and password, name, email address, professional information, referrer information, or provision of sensitive information used in the recovery of your lost password.
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or developing analytical insights. Those companies will be permitted to obtain only the personal information they need to deliver the service. CVJEDI takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
For each visitor to reach the Website, we collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, ages viewed while browsing the Website, page access times and referring Website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Website.
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. CVJEDI reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
If you have any questions about this Policy, the practices of this Website, or your dealings with CVJEDI, you can contact us by email firstname.lastname@example.org